Privacy Policy

This policy explains how Local Digital Pty Ltd, trading as The Adelaide Concreter, collects, uses and protects your personal information. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles.

1. What we collect

We collect personal information you provide when enquiring through our website or by phone, including:

• name
• phone number
• email address
• suburb, postcode or site address
• project details (the type of job, the size of the area, the finish you're after, what has to be removed, site photos, timeframe)
• any other details you choose to share

We may also collect technical information automatically, including your IP address and country, browser and device, the pages you visit, the page you arrived on and the website that referred you, and advertising click identifiers (such as Google's gclid), using cookies, browser storage, call tracking and advertising measurement tools.

2. How we use your information

We use your information to:

• contact you about your enquiry
• send you marketing emails or SMS about concreting services and related offers (you can opt out at any time)
• pass your enquiry to a partner concreting contractor who can provide a quote
• measure which advertising and search activity leads to enquiries and calls
• improve our website and services
• comply with our legal obligations

3. Who we share it with

We may share your information with:

• service providers we use to operate the website and handle enquiries (hosting, email delivery, call tracking, advertising measurement, lead management)
• one trusted partner concreting contractor in your area
• legal or regulatory authorities if required by law

We do not sell your information to third parties for unrelated marketing.

4. Marketing communications

By submitting an enquiry, you consent to receiving marketing emails and SMS from us. Every message includes an unsubscribe option.

5. Cookies and tracking

We use Google Ads conversion tracking and a call tracking service to understand how the site is used and to measure which ads and searches lead to enquiries and calls. When you submit an enquiry after clicking one of our ads, we may send a hashed (one-way encrypted) version of your email address, phone number and name to Google so the enquiry can be matched to the ad click; Google cannot read the original details from the hash. The phone numbers shown on this site are handled by a call tracking service, and calls to them may be recorded for quality and training. You can disable cookies in your browser settings.

6. Data security

We take reasonable steps to protect your information using secure hosting, encrypted connections and access controls. No system is perfectly secure, so we cannot guarantee absolute security.

7. How long we keep it

We keep your information for as long as needed to provide our service and meet legal obligations, typically up to 7 years from your last interaction.

8. Your rights

You can:

• ask what information we hold about you
• ask us to correct or delete your information
• opt out of marketing at any time
• complain about how we handle your data

To do any of these, email info@adelaideconcreter.com.au or call 0420 140 338. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

9. Overseas disclosure

Some of our service providers (for example email delivery, hosting and advertising measurement) may store data outside Australia. We take reasonable steps to ensure they handle your information consistently with Australian privacy law.

10. Changes

We may update this policy from time to time. The current version will always be at this URL.